For the right talent, who has a fluent level of English and German, you can get these career positions where you have the opportunity to earn $15K a year
Candor Global Services is looking for an experienced office manager with great communication English and Polish skills to join the Canada based Credit Collections Bureau team.
As a Call Center Operator, you will be responsible for communicating with customers, handling inbound and outbound calls, providing accurate information, and ensuring a high level of customer service. Your strong communication skills, professionalism, and ability to understand customer needs will be essential in creating a positive customer experience and achieving company goals.
Desired candidates possess:
Strong verbal communication skills in English and German;
Previous experience in a call center, customer service, or sales role is preferred but not required;
Excellent communication and active listening skills;
Confident and professional telephone manner;
Ability to quickly understand customer needs and provide appropriate solutions;
Basic computer skills and experience using CRM systems or similar software;
Ability to work with multiple customers and tasks while maintaining attention to detail;
Strong time-management skills and a results-oriented mindset;
Positive attitude and willingness to learn and develop.
Responsibilities:
Customer Communication and Call Handling:
Handle inbound and outbound calls in a professional and friendly manner;
Communicate clearly with customers and identify their needs;
Provide accurate information about the company’s products and services;
Answer customer questions and assist with inquiries;
Follow established call scripts, procedures, and company standards.
Customer Support:
Provide professional assistance throughout the customer interaction;
Help customers understand available services and possible solutions;
Handle questions, concerns, and objections professionally;
Escalate complex cases to the appropriate department when necessary;
Maintain a positive customer experience during every interaction.
CRM and Data Management:
Accurately record customer information and call results in the CRM system;
Update customer profiles and maintain accurate records;
Add relevant notes and follow-up information after each interaction;
Ensure customer data is handled in accordance with company procedures.
Follow-Ups and Performance:
Follow up with customers when required;
Maintain consistent communication with potential and existing customers;
Work toward individual and team performance targets;
Participate in training sessions and continuously improve communication and customer service skills.
Teamwork and Quality Standards:
Cooperate with supervisors and other team members to resolve customer requests;
Follow company policies, procedures, and quality standards;
Maintain a professional attitude and contribute to a positive team environment;
Use feedback and coaching to continuously improve performance.
What we offer:
Employment according to the Labor Code of Ukraine (with full tax compensation) or PE;
Monthly income: $900 — 1200. It is set in the contract and depends on the level of skills;
Good bonuses + Referral program;
Various corporate events and team-buildings;
Grab your chance to join us and remember to send us your CV in English!
