We are looking for a Customer Support Consultant with German language to join our professional and multicultural team, who will share our interest in solving problems and building good relationships with our reselling partners and end-users around the world.
Areas of responsibility:
Provide efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails, and occasional on-site events.
Handling support cases: collect all relevant information from customers, according to the company's procedures, and record this using the company's CRM
Interact with other departments and escalate customer feedback further
To succeed in your role, you should possess the following skills and competencies:
Customer-oriented approach
Good communicator with the ability to ask and listen
Good verbal and writing skills at an upper-intermediate level in German and English
Problem-solving and logical thinking skills
Result-oriented and stress-resistant
Aspiration to self-development and willingness to grow
Professional, multitasking, and empathetic skills
Being the part of us means:
Meaningful work that helps to change the future of dentistry
Work in a unique professional, friendly and supportive environment
Constant professional growth and development
A healthy work-life balance
Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves etc
Breakfasts and lunches in the office
Good working conditions in a comfortable office in UNIT.City
A parking lot with free spaces for employees
Occasional business trips to Western Europe
Opportunity to become a part of the success that 3Shape has created over the past 25 years.
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