Customer support representative

We’re looking for a Customer Support Representative to join a long-term Canadian healthcare project.

This is a full-time remote position, and all necessary equipment will be provided by the company.

Working Hours:

Mon- Fr, 14:00- 22:30 Kyiv time during the first month (training period); Mon-Fr 22:30—07:00 Kyiv time thereafter.

Responsibilities

• Provide technical and customer support via phone and email.
• Investigate and troubleshoot issues related to hardware, software, email, web-based applications.
• Resolve customer issues using available tools and resources.
• Create, update, and manage support tickets.
• Deliver excellent customer service while ensuring timely issue resolution.

Requirements

• Strong spoken and written English.
• Excellent communication and customer service skills.
• Ability to work both independently and collaboratively within a team.
• Strong multitasking and prioritization skills.
• Critical thinking and analytical problem-solving abilities.
• Fast learner with a proactive attitude.
• Professionalism and strong corporate ethics.