Sales manager

Вимоги (Responsibilities):

• Review technicians' completed jobs every day (same-day check)
• Check estimates, invoices, and job photos for accuracy and completeness
• Call customers after the technician’s diagnosis, explain the repair, and close the sale
• Follow up on open estimates and customers who haven’t decided yet
• Keep every job moving in the CRM: statuses, notes, payments, next steps
• Handle customer questions, complaints, and warranty calls
• Coordinate with technicians in the field when issues come up on a job
• Spot mistakes or missed sales opportunities and give feedback to technicians
• Report daily results to management

Обов’язки (Requirements):

• Fluent spoken English (B2-C1 or higher): you talk to US customers by phone every day and need to understand them the first time and speak clearly
• Experience in sales, customer service, dispatching, or managing field staff
• Confident on the phone, able to explain things simply and handle objections
• Strong attention to detail: you notice errors in estimates and photos
• Organized: you can manage many open jobs at once and nothing slips through
• Comfortable with CRM systems, Google Sheets, and messengers
• Ready to work on US Eastern Time
• Stable internet, a computer, a headset, and a quiet place for calls
• Experience in appliance repair, HVAC, or other home service companies
• Basic knowledge of home appliances (refrigerators, washers, dryers, ovens, dishwashers) and common brands
• Experience working with US customers
• Experience with field service CRMs (Workiz, ServiceTitan, Housecall Pro, or similar)

Умови роботи (Conditions):

• $800 base + KPI tied to technicians' results ($1300 — $1500)
• Probation up to 2 months at $800/month, can be shortened if you show results
• 100% remote, work from anywhere
• Paid training on our processes, CRM, and appliance repair basics
• Support from a manager and an experienced team Stable US company with 700+ five-star customer reviews